Symptom
When attempting to perform a video search of recorded video in Alarm Monitoring or Video Viewer, the search fails and gives an "Unable to Connect to Analytics Server" error.
Resolution
The issue is that the LpsSearch service on the Lenel NVR runs by default as a Local System account that the client performing the search does not have access permissions. To resolve this issue:
- On the recorder, go to Services.
- Right-click on LpsSearchSvc and select Properties.
- Select the Log On tab and assign an account with Domain access.
- Stop and restart the service.
The Video Search should function normally. If it does not, run a repair of the OnGuard installation on the machine experiencing the issue.
Applies To
Lenel NVR (All versions)
OnGuard (All versions)
OnGuard (All versions)
