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Upgrade Netbox to 6.2, get replication error in Global

Created On: 06/13/2025 in NetBox Ecosystem Global

Upgrade Netbox to 6.2, get replication error in Global because of missing Honeywell VMS type Add missing VMS type to Global server: stage=> INSERT INTO stage_live.vmstype(vmstypeid,name) VALUES(15,'Honeywell'); Error will clear immediately ...
curl command to enable "get non-local users" on 6.0 Netbox

Created On: 05/13/2025 in NetBox Ecosystem Global

After upgrading to 6.0, Allina could no longer use the API to get people from the Global partition on that Netbox. Fixed by running curl " http://localhost/nbws/properties/setbool? propertyName=s2sys.nbapi.nonlocal&value=true&persist=true " The ...
curl command to send person data to NC or Global

Created On: 04/17/2025 in NetBox Ecosystem Global

To Send Global Data to the NC: ============================ curl http://localhost/global/synchro/control/refresh/VMB70000001D96D827 To send NC data to Global: ================================== curl http://localhost/nbws/synchro/contro...
How to receive NetBox Hourly Support for Expired SUSP

Created On: 03/17/2025 in NetBox Ecosystem

Overview How to receive NetBox Hourly Support for Expired SUSP Procedure Steps Email the required info below to supportorders@honeywell.com for them to send you an invoice for hourly NetBox support. Required ...
Global out of space on /mnt/store2 that has all the index files

Created On: 02/03/2025 in NetBox Ecosystem Global

If /mnt/store2 runs out of space, you will see "out of space" messages in syslog and may get an error trying to save changes. This should be escalated to Fred, but he likes to see what he did the last time. df -h global=> SELECT schemaname, ind...
Find duplicate access cards assigned to people

Created On: 01/30/2025 in NetBox Ecosystem Global

global=> select count(*), encoded_number FROM personinfo.access_cards GROUP BY 2 having count(*)>1; count | encoded_number -------+---------------- 2 | 166772 2 | 166118 2 | 166123 (3 rows) global=> BEGIN; BEGIN global=> delete from personinf...
Return an OnGuard Software License Using LenelS2 Connect Portal

Created On: 10/15/2024 in OnGuard Ecosystem License / Dongle

An OnGuard license can now be returned using the following methods: Online (which requires an Internet connection and uses License Administration) Text message (SMS) Phone LenelS2 Connect Portal (which requires an Internet connect...
Activate an OnGuard Software License Using LenelS2 Connect Portal

Created On: 10/15/2024 in OnGuard Ecosystem License / Dongle

An OnGuard license can now be activated using the following methods: Online (which requires an Internet connection and uses License Administration) Text message (SMS) Phone LenelS2 Connect Portal (which requires an Internet connec...
Cannot receive messages through SMTP server

Created On: 10/14/2024 in OnGuard Ecosystem Thick Client Applications

Symptom Example error message from the log files: (Thu Oct 10 2024 12:25:05 (-0800):279) Threadid:[16620] gosEmailAgent::Send: CreateConnection failed, closing the active session. (Thu Oct 10 2024 12:30:38 (-0800):472) Threadid:[14996] gosEma...
Where is the OnGuard 8.3 Hardware Guide?

Created On: 09/24/2024 in OnGuard Ecosystem Before contacting TSG

Symptom The Hardware Guide that ships with OnGuard 8.3 lists OnGuard 8.2 in the copyright section. Resolution While OnGuard 8.3 release has been successfully tested at UL Solutions with X-Series controllers, testing of the M-S...