License Server displays ''Page cannot be displayed'' when attempting to update an existing license file

Symptom

License Server displays "Page cannot be displayed" when attempting to update an existing license file.

Resolution

  1. Stop the License Server.
  2. Delete the .lic files in the \OnGuard\LicenseServerConfig\Licenses folder.
  3. Start the License Server service.
  4. Log into License Administration, and then install the license file.

Applies To

OnGuard (All versions)

Additional Information

This issue can occur when there is a lock on the license file by the License Server or some other process.