Panels

Symptom The Unable to Send Command alarm is received in Alarm Monitoring for an ILS Wireless lock. Resolution View the alarm's associated text by right clicking on the alarm and choosing the command from the context menu. Check if the...

Symptom The intrusion receiver reports "Communication Trouble" with SIA event "YS" for all events sent by a NGP panel. Resolution Do not set the NGP panel SIA/CID reporting mode to SIA Level 3 reporting. Set it to SIA Level 2 or Conta...

Symptom When connected to 24 volts DC power, an NGP panel may not power on. Resolution There are two separate terminals on the upper left of the NGP panel that can be used to supply power. Terminal CN1 is used for 12 volts DC only. Pin 1...

Question What are the physical dimensions of the NGP keypad? Answer Physical dimensions of the NGP keypad are: Length 5.35" (13.59 cm) Width 4.625" (11.75 cm) Depth 1.0" (2.54 cm) Applies To NGP Additional Information None ...

Question What is required for my NGP panel to use IP-based communications to a central station? Answer Currently, Lenel supports IP-based communications to a central station that uses the Verex SABER (HSC-IP) protocol. At this time, only ...

Symptom Edge readers that are communicating through a Communication Server running on a Windows 7 computer may not be online in Alarm Monitoring. Resolution To resolve the issue, User Account Control (UAC) must be disabled on the computer ...

How to resolve "Firmware Revision: Unknown" status for LNL-2220 or LNL-3300 access panels in Alarm Monitoring Procedure Steps For all Lenel access panels, if a previously offline panel is then marked online, all pending events and transactions...

Question What cleaning intervals and tools are recommended for the Nisca PR5300-series printers? Answer After every ribbon change, an automated cleaning cycle occurs. Important: This cleaning cycle does NOT prevent the need to perform th...

Symptom An NGP panel may display tamper-related alarms in Alarm Monitoring even though the Enable wall tamper setting is disabled (not checked) for the NGP panel. To find this setting open System Administration and navigate to Access Panels ...

Symptom No alarms appear in Alarm Monitoring from an EST-3 fire panel that is configured to communicate using the SNMP protocol. This issue occurs even after following the "SNMP Managers Folder" steps described in the System Administration ...