Panels

Symptom If an NGP panel communicates with a Communication Server running on a computer with a single-core processor, that NGP panel might not come online.   This might occur if the computer is either a physical machine with a single-core ...

Product Name Input masking behavior on Security series alarm panels General Information This information applies to alarm input masking based on a schedule (i.e. timezone). After downloading the database, the configuration works as expec...

Question Why are my NGP panels not showing up in the NGP Central Station Setup Report? Answer The NGP Central Station Setup Report contains data for Inputs and Doors. If neither of these items are configured for your NGP panel, then your...

Symptom An NGP panel is not reporting events to OnGuard. Resolution In NGP firmware version 1.01.122 and earlier, there is an issue where many events generated on the panel could fill up the panel's internal event buffer and cause event...

Symptom Cannot connect to the modem. Modem attempts to auto answer, but it does not pick up. Resolution Found that on the NGP-2220 and NGP-3320 panels, the panel will work as designed when using firmware version 1.118.  However, when t...

Symptom You have either a LenelProx LPKP-6840 reader, or an AWID KP-6840 reader, that is programmed to output a 26-bit sequence. A card presented to the reader will read properly. However a PIN code produces an Invalid Card Format error in Al...

Symptom The NGP panel attempts to report alarms to a central station, but cannot. An attempt is made, but the connection between the panel and receiver is never synchronized, causing the panel to try reporting the alarm repeatedly. Resoluti...

Symptom Magicard Tango 2E produces Flip card jam errors, and the card jams in the card flip mechanism while printing. Resolution Note: Unplug the printer before proceeding. Open the lid on the printer and remove the ribbon film. S...

Symptom After proper configuration of an HID EdgeReader in System Administration, the reader does not come online in Alarm Monitoring. Resolution To have an HID EdgeReader communicate with OnGuard, the following parameters must be configu...

Symptom Alarm Monitoring might show an ILS lock status that is different from the lock's actual status. For example, a lock might show Forced or Held Open status even though it is not forced or held open. This happens when the lock is not config...