LDVR / GoVision / SkyPoint

Symptom When using SkyPoint client there are circumstances, such as when modifying views, that might cause the "Unhandled exception index is out of reach - must not be negative" error.   Resolution This error is generally caused when ...

Symptom After logging into Skypoint Administrator and selecting the User/Privileges tab, a error dialog opens stating "An application error was encountered. We must close the currently running application." Resolution Log into the S...

Symptom After logging into SkyPoint Administrator and selecting the User/Privileges tab, an error is shown: An application error was encountered. We must close the currently running application. Resolution Log into the SQL datab...

Question What ports are used for OnSSI NetEVS? Answer Ports Used for NetEVS Ocularis Base Port Requirements IIS PORT: 80 Inbound IMAGE SERVER PORT: 7563 Inbound/Outbound MESSAGE QUEUING PORT: 1801 Inbound/Outbound NetEVS Manage...

Product Name OnSSI NetEVS General Information OnSSI Licensing for EVS Installation   The article is intended for installations of the EVS Management Server, specifically how the licensing must be applied. This information applies to bot...

Symptom SkyPoint license activation does not produce a C2V file, or ends with a local com error. Resolution This symptom might be caused by not having Admin privileges on the base server. There is a .exe file that must be run using...

Symptom After integrating a GoVision recorder in OnGuard through System Administration, you must import the cameras from the GoVision recorder. However, it will not allow you to import and shows a negative number of available licenses. Reso...

SkyPoint Base Licensing Requires Basic Disk for Licensing  Procedure Steps The SkyPoint Base Licensing application stores SkyPoint licensing information in Secure Storage on the hard drive of the Base machine. Because of this, the operating sy...

Symptom LDVR has a horizontal split screen with video blanking in the middle of the screen. Resolution LDVR had an incorrect format entered in the firmware load. There are two formats to chose for the display type: NTSC or PAL. If a camer...

How to setup Basic SkyPoint V1 Integration in OnGuard Procedure Steps Install and configure NetDVMS Recorder/Cameras. In the NetDVMS Administrator > General Settings > NetCentral Settings : -login* -password* -port = 1237 -IP = In the ...