LDVR / GoVision / SkyPoint

Error ''Unhandled exception index is out of reach - must not be negative.''

03/26/2012April Daniels

Symptom When using SkyPoint client there are circumstances, such as when modifying views, that might cause the "Unhandled exception index is out of reach - must not be negative" error. Resolution This error is ge...

Skypoint Administrator User/Priviledges tab error ''An applicationerror was encountered. We must close the currently running application''

03/21/2012April Daniels

Symptom After logging into Skypoint Administrator and selecting the User/Privileges tab, a error dialog opens stating "An application error was encountered. We must close the currently running application." Resolution ...

SkyPoint Administrator User/Priviledges tab error

03/21/2012April Daniels

Symptom After logging into SkyPoint Administrator and selecting the User/Privileges tab, an error is shown: An application error was encountered. We must close the currently running application. Resolution Log into the SQL datab...

What Ports are Used by OnSSI NetEVS?

02/16/2012April Daniels

Question What ports are used for OnSSI NetEVS? Answer Ports Used for NetEVS Ocularis Base Port Requirements IIS PORT: 80 Inbound IMAGE SERVER PORT: 7563 Inbound/Outbound MESSAGE QUEUING PORT: 1801 Inbound/Outbound NetEVS Manage...

EVS Licensing

02/16/2012April Daniels

Product Name OnSSI NetEVS General Information OnSSI Licensing for EVS Installation The article is intended for installations of the EVS Management Server, specifically how the licensing must be applied. This information applies t...

SkyPoint license activation does not produce a C2V file or ends with a local com error

02/15/2012April Daniels

Symptom SkyPoint license activation does not produce a C2V file, or ends with a local com error. Resolution This symptom might be caused by not having Admin privileges on the base server. There is a .exe file that must be run us...

Unable to add cameras to integrated GoVision Recorder in System Administration. Available licenses shows a negative number.

02/15/2012April Daniels

Symptom After integrating a GoVision recorder in OnGuard through System Administration, you must import the cameras from the GoVision recorder. However, it will not allow you to import and shows a negative number of available license...