LDVR / GoVision / SkyPoint

Symptom Importing cameras multiple times from the same NetDVMS might result in a Connection Error message when selecting the Display Video checkbox on the Camera tab in System Administration for cameras on the associated NetDVMS. Reso...

Symptom Video from a NetDVMS recorder plays in Alarm Monitoring, VideoViewer and System Administration but not in  Area Access Manager, VideoVerification, VideoViewer (Browser Based), and Area Access Manager (Browser Based) applications. Re...

Symptom When too many NetDVMS video windows are open at the same time in one process ("too many" varies based on the processing power of the system), launching dialogs from video player menus can take a long time. This does not occur for all d...

Symptom When there is an analog video input failure, or video signal loss, no alarm appears in Alarm Monitoring. Currently, this issue applies to systems with AXIS 241Q or AXIS Q7406 encoders. Resolution To resolve this issue, NetDVMS ...

Question Is there a way to track, graph, or display bandwidth used by one camera, or all cameras, in SkyPoint? Answer Currently, there is no way to track, graph, or display bandwidth used by cameras in SkyPoint. The System Status utili...

Symptom During the installation of the SkyPoint Client software you may encounter a DirectX error (Error -20). The SkyPoint Client installation will fail due to the DirectX error. Resolution This error will occur if other applications that u...

Symptom The following error may be encountered when logging into the SkyPoint application. "Error retrieving token." Resolution To resolve the issue, ensure the ImageServer has an appropriate limit on the number of users. If needed, increa...

Problem Overview Daylight Saving Time Should Be Disabled on goVision Recorders (OG-20353/OG-20547) Detailed Description Daylight Saving Time (DST) should be disabled on the goVision recorder. OnGuard should be used to control the time for th...

Problem Overview Double Video on Alarm with LDVR (OG-15506) Detailed Description For customers using LDVR (non-hybrid systems only), the setting in the ACS.INI  file must be set to 0 on all client computers and channel pre-roll values need ...

Problem Overview Spservn.exe Service Stops or Closes Unexpectedly When More Than 20 TB of Storage is in Use (OG-19312) Detailed Description A maximum storage capacity of 20 TB is recommended for LDVR. Larger storage sizes may cause the spser...