LDVR / GoVision / SkyPoint

Symptom When trying to pull up recorded video on an LDVR you get a "Time requested is not available" error message.   Resolution This may be caused by a corrupt persistence folder or by two of the same folder on different drive ...

Question Should the goVision add-on be installed on the OnGuard server or clients? Answer OnGuard add-ons typically perform the following two tasks during installation:   Publish a new panel type in the OnGuard database. Install the tr...

Symptom The upgrade from LDVR firmware 7.20 to 7.21 leaves old DLLs behind in the C:\Program Files\Common Files\Lenel folder on the LDVR, causing possible crashes of the LDVR services, and other possible issues. Resolution Follow the i...

Symptom Importing cameras multiple times from the same NetDVMS might result in a Connection Error message when selecting the Display Video checkbox on the Camera tab in System Administration for cameras on the associated NetDVMS. Reso...

Symptom Video from a NetDVMS recorder plays in Alarm Monitoring, VideoViewer and System Administration but not in  Area Access Manager, VideoVerification, VideoViewer (Browser Based), and Area Access Manager (Browser Based) applications. Re...

Symptom When too many NetDVMS video windows are open at the same time in one process ("too many" varies based on the processing power of the system), launching dialogs from video player menus can take a long time. This does not occur for all d...

Symptom When there is an analog video input failure, or video signal loss, no alarm appears in Alarm Monitoring. Currently, this issue applies to systems with AXIS 241Q or AXIS Q7406 encoders. Resolution To resolve this issue, NetDVMS ...

Question Is there a way to track, graph, or display bandwidth used by one camera, or all cameras, in SkyPoint? Answer Currently, there is no way to track, graph, or display bandwidth used by cameras in SkyPoint. The System Status utili...

Symptom During the installation of the SkyPoint Client software you may encounter a DirectX error (Error -20). The SkyPoint Client installation will fail due to the DirectX error. Resolution This error will occur if other applications that u...

Symptom The following error may be encountered when logging into the SkyPoint application. "Error retrieving token." Resolution To resolve the issue, ensure the ImageServer has an appropriate limit on the number of users. If needed, increa...