LDVR / GoVision / SkyPoint

Symptom In the SkyPoint Admin client, the Events window displays duplicate Event Proxy entries. Resolution This duplication is a result of the Event Proxy GUID on the server changing, creating a new Event Proxy&nb...

How to determine the installed version of driver pack for SkyPoint recorders         Procedure Steps   1. On the recorder, go to the root installation folder: For DVMS: C:\Program Files\Onssi\NetDVMS   ...

Question How much content can a GoVision recorder store? Answer A GoVision recorder has a strict 2 TB total storage limit. This is true for both GoVision 1 and GoVision 2 recorders. Applies To GoVision Addition...

Question On the NetDVMS server, why does a license error occur when configuring an encoder's cameras?  Answer If licensing a multi-port video server, you must specify the number of ports to be licensed in the format of MAC addre...

Question When exporting an AVI file format from SkyPoint, what CODEC pack should be used?  Answer There is no correct codec pack to use. Any CODEC is acceptable. However, OnSSI uses the DIVX CODEC for most of their testing, and ther...

Symptom Remote monitor and Alarm Monitoring terminate unexpectedly. Resolution A resource leak will occur when viewing recorded video playback from a SkyPoint recorder in Alarm Monitoring and Remote Monitor. The leak occurs during ...

Symptom Customer is unable to view the video channel from the goVision recorder when using video verification. Resolution Customer must use the default login credentials for goVision.   Default login: admin Default password:...

Symptom When trying to use a SkyPoint Client to view video, the error Unsecured Connection might show up during log in, resulting in a failure to log in. Resolution In general, this issue is caused by the time not being in sync betw...

How to collect logs from a NetDVMS DVR  Procedure Steps The logs for this recorder are found in the following location: c:\Program Files\OnSSI\NetDVMS .   When providing logs, find the files below and copy them to a new f...

Product Name NetDVMS/RC-C, SkyPoint 2.0, and OnGuard General Information When using a NetDVMS or RC-C recorder with an Axis Encoder, if the Axis Encoder is disconnected, Alarm Monitoring will indicate the lost connections to the correspon...