LDVR / GoVision / SkyPoint

Question On the NetDVMS server, why does a license error occur when configuring an encoder's cameras?  Answer If licensing a multi-port video server, you must specify the number of ports to be licensed in the format of MAC address follow...

Question When exporting an AVI file format from SkyPoint, what CODEC pack should be used?  Answer There is no correct codec pack to use. Any CODEC is acceptable. However, OnSSI uses the DIVX CODEC for most of their testing, and therefore...

Symptom Remote monitor and Alarm Monitoring terminate unexpectedly. Resolution A resource leak will occur when viewing recorded video playback from a SkyPoint recorder in Alarm Monitoring and Remote Monitor. The leak occurs during playb...

Symptom Customer is unable to view the video channel from the goVision recorder when using video verification. Resolution Customer must use the default login credentials for goVision.   Default login: admin Default password: 123...

Symptom When trying to use a SkyPoint Client to view video, the error Unsecured Connection might show up during log in, resulting in a failure to log in. Resolution In general, this issue is caused by the time not being in sync betw...

How to collect logs from a NetDVMS DVR  Procedure Steps The logs for this recorder are found in the following location: c:\Program Files\OnSSI\NetDVMS .   When providing logs, find the files below and copy them to a new folder. Name the...

Product Name NetDVMS/RC-C, SkyPoint 2.0, and OnGuard General Information When using a NetDVMS or RC-C recorder with an Axis Encoder, if the Axis Encoder is disconnected, Alarm Monitoring will indicate the lost connections to the correspon...

Symptom When using SkyPoint client there are circumstances, such as when modifying views, that might cause the "Unhandled exception index is out of reach - must not be negative" error.   Resolution This error is generally caused when ...

Symptom After logging into Skypoint Administrator and selecting the User/Privileges tab, a error dialog opens stating "An application error was encountered. We must close the currently running application." Resolution Log into the S...

Symptom After logging into SkyPoint Administrator and selecting the User/Privileges tab, an error is shown: An application error was encountered. We must close the currently running application. Resolution Log into the SQL datab...