Install / Upgrade

 Symptom During the OnGuard installation, the Database Installation Utility is launched by the installer which creates the AccessControl database. To continue installation the username and password credentials for the 'sa' database user...

Symptom The following error message appears in the error logs when Database Setup is run: "There was a problem communicating with the license server... Host: localhost Port: 8189 License: (61409504-D2B8-42B1-8E31-4C4E7414CA80) Feature: (...

Symptom Upon launching any OnGuard application, the following error message appears: "Unable to create file buffer." Another error message may appear as well, indicating the version of the database is incorrect. Resolution Before troub...

Symptom The following error message displays after starting System Administration, typing a user name and password, and then clicking [OK]: Could not add columns to table 'USER_ACCOUNT' This error may be followed by one or more additional da...

 Symptom The following error is displayed during OnGuard installation. "Error 27519. Error updating XML file C:\Documents and Settings\All Users\Application Data\Lnl\Application.config" You are then given the option to Abort, Retry, or Ign...

Symptom The following error message may be encountered when running Database Setup: "An error has occurred while establishing a connection to the server. When connecting to SQL Server 2005, this failure may be caused by the fact that under th...

How to install an OnGuard service update and upgrade OnGuard on an NEC ExpressCluster system Procedure Steps Installing OnGuard service updates on an NEC ExpressCluster system It is assumed that the failover group is located on the Primar...

How to configure the ODBC connection for OnGuard Procedure Steps If you experience problems connecting to the OnGuard database, check the ODBC connection to be sure it is configured correctly. 1) On a 64 bit machine navigate to C:\Windows\Sy...

How to synchronize the OnGuard password using the Login Driver Procedure Steps To synchronize the Lenel database login password, complete the following steps:    1) Open Services and stop the LS Login Driver service. 2) Run the Lo...

Symptom Cannot create File Buffer error Resolution The Cannot Create File Buffer error may be caused by the following conditions: - The computer does not meet the minimum system requirements to run OnGuard. Reinstall on another comp...