Install / Upgrade

How to upgrade OnGuard version 5.11.105 or older to version 6.3.249 with SQL Server 2008 Procedure Steps When upgrading an OnGuard system from version 5.11.105 or older to version 6.3.249 with SQL Server 2008, some special steps are needed to m...

Product Name File and Registry redirection information for 32-bit applications on 64-bit Windows systems. General Information File Redirection This ensures that there are separate folders for program and operating system files for 32...

Symptom You may encounter the following error during the OnGuard installation: "Error 2738. Could not access VBScript run time for custom action." Resolution To resolve the issue you must register the VBScript run time. ...

How to back up the registry in Windows Procedure Steps Modifying the registry could cause irreversible damage to your Windows operating system. To back up the registry in Windows please follow instructions from Microsoft.com . Note: Backi...

Symptom When using the Universal Time Conversion Utility, the error message, "The persistence layer was unable to fulfill the request because it was unable to connect to the persistence store." occurs. Resolution To resolve the is...

Symptom In an Enterprise installation of OnGuard, when running Database Setup during the upgrade of a region, you may encounter the following error message: "Database has run out of available ID's for MIC_TYPE=17." Resolution ...

Symptom When running Database Setup, typically during an upgrade of OnGuard, you may encounter one or more of the following error messages: "Cannot update identity column ID in table dbo.DEPT." "Cannot update identity column ID i...

Question When should I run Form Translator? Answer There are two instances when Form Translator should be run: 1) During the initial installation of OnGuard if the installation site will be using browser-based applications. In this instance...

 Symptom During the OnGuard installation, the Database Installation Utility is launched by the installer which creates the AccessControl database. To continue installation the username and password credentials for the 'sa' da...

Symptom During installation of OnGuard, the Database Installation Utility window appears to create a new AccessControl database. However, the Database Installation Utility fails because the AccessControl database already exists. Resolution T...