Install / Upgrade

Symptom You may encounter the following error during the OnGuard installation: "Error 2738. Could not access VBScript run time for custom action." Resolution To resolve the issue you must register the VBScript run time. To do this: 1) Ensu...

How to back up the registry in Windows Procedure Steps Modifying the registry could cause irreversible damage to your Windows operating system. To back up the registry in Windows please follow instructions from Microsoft.com . Note: Backi...

Symptom When using the Universal Time Conversion Utility, the error message, "The persistence layer was unable to fulfill the request because it was unable to connect to the persistence store." occurs. Resolution To resolve the issue: 1) O...

Symptom In an Enterprise installation of OnGuard, when running Database Setup during the upgrade of a region, you may encounter the following error message: "Database has run out of available ID's for MIC_TYPE=17." Resolution To resolve the...

Symptom When running Database Setup, typically during an upgrade of OnGuard, you may encounter one or more of the following error messages: "Cannot update identity column ID in table dbo.DEPT." "Cannot update identity column ID in table dbo.TIT...

Question When should I run Form Translator? Answer There are two instances when Form Translator should be run: 1) During the initial installation of OnGuard if the installation site will be using browser-based applications. In this instance...

 Symptom During the OnGuard installation, the Database Installation Utility is launched by the installer which creates the AccessControl database. To continue installation the username and password credentials for the 'sa' database user m...

Symptom During installation of OnGuard, the Database Installation Utility window appears to create a new AccessControl database. However, the Database Installation Utility fails because the AccessControl database already exists. Resolution T...

Symptom The following error message appears in the error logs when Database Setup is run: "There was a problem communicating with the license server... Host: localhost Port: 8189 License: (61409504-D2B8-42B1-8E31-4C4E7414CA80) Feature: (...

Symptom Upon launching any OnGuard application, the following error message appears: "Unable to create file buffer." Another error message may appear as well, indicating the version of the database is incorrect. Resolution Before trouble...