Install / Upgrade
May Need to Run Database Setup and Form Translator as Administrator When UAC is On
Problem Overview You Need to Run Database Setup and Form Translator as Administrator When UAC is On Detailed Description If you have UAC turned on in Windows and you use NT authentication to connect in the application.config file for th...
ACS.INI File Cannot be Edited by Administrator Group Member
Problem Overview ACS.INI File Cannot be Edited by Administrator Group Member Detailed Description By default, the Admin account does not have permission to save the ACS.INI file in Windows . To work around this issue, add the Admin user ...
Error during custom OnGuard installation including Web Application Server: ''Error 1606. Could not access network location...''
Symptom During a custom installation of OnGuard, where the Web Application Server is chosen as a component to install, the following error might appear:
"Error 1606. Could not access network location \inetpub\wwwroot." Resolution To ...
File and Registry redirection information for 32-bit applications on 64-bit Windows systems
Product Name File and Registry redirection information for 32-bit applications on 64-bit Windows systems. General Information File Redirection
This ensures that there are separate folders for program and operating system files for ...
Error in OnGuard installation: ''Error 2738. Could not access VBScript run time for custom action''
Symptom You may encounter the following error during the OnGuard installation: "Error 2738. Could not access VBScript run time for custom action." Resolution To resolve the issue you must register the VBScript run time. To do this: 1) En...
How to back up the registry in Windows
How to back up the registry in Windows Procedure Steps Modifying the registry could cause irreversible damage to your Windows operating system. To back up the registry in Windows please follow instructions from Microsoft.com . Note: Bac...
Error in Universal Time Conversion Utility: ''The persistence layer was unable to fulfill the request because it was unable to connect to the persistent store''
Symptom When using the Universal Time Conversion Utility, the error message, "The persistence layer was unable to fulfill the request because it was unable to connect to the persistence store." occurs. Resolution To resolve the issue: 1)...
Error in Database Setup during upgrade of an Enterprise system: ''Database has run out of available ID's for MIC_TYPE=17''
Symptom In an Enterprise installation of OnGuard, when running Database Setup during the upgrade of a region, you may encounter the following error message: "Database has run out of available ID's for MIC_TYPE=17." Resolution To resolve t...
Error in Database Setup: ''Cannot update identity column ID in table...''
Symptom When running Database Setup, typically during an upgrade of OnGuard, you may encounter one or more of the following error messages: "Cannot update identity column ID in table dbo.DEPT." "Cannot update identity column ID in table dbo.T...
When should I run Form Translator?
Question When should I run Form Translator? Answer There are two instances when Form Translator should be run: 1) During the initial installation of OnGuard if the installation site will be using browser-based applications. In this instan...
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