Install / Upgrade
I can't find a shortcut to the Security Utility. Where is it located?
Question I cannot find a shortcut to the Security Utility. Where is it located? Answer If the Security Utility is not found in the OnGuard program group in the Start Menu, launch it manually from the following location:
Program F...
Foreign characters not displaying properly on clients in OnGuard system with Oracle database
Symptom An Oracle database and Arabic language pack are installed on the client and server workstations. All workstations have the appropriate Arabic fonts installed in Windows, and OnGuard text strings show correctly in Arabic. However, when t...
List Builder items with non-English characters appear garbled
Symptom After an upgrade from OnGuard 2008 Plus (6.1.222) or earlier, non-English characters in List Builder items may appear garbled. This issue will occur on computers configured for Windows Regional Settings in a non-English language. Res...
Some OnGuard applications start slowly on computers without Internet access
Symptom On computers without Internet access, some OnGuard applications may take 45 seconds or more to launch. These applications include: - Database Setup - Universal Time Conversion Utility - Form Translator Resolution To resolve the issu...
OnGuard installation fails without error during Crystal Reports runtime portion
Symptom During the portion of the OnGuard installation when the Crystal Reports runtime is installed, the installation of OnGuard may fail. No errors or messages are reported. On a Windows operating system, this issue may occur even if you are ...
May Need to Run Database Setup and Form Translator as Administrator When UAC is On
Problem Overview You Need to Run Database Setup and Form Translator as Administrator When UAC is On Detailed Description If you have UAC turned on in Windows and you use NT authentication to connect in the application.config file for the ...
ACS.INI File Cannot be Edited by Administrator Group Member
Problem Overview ACS.INI File Cannot be Edited by Administrator Group Member Detailed Description By default, the Admin account does not have permission to save the ACS.INI file in Windows . To work around this issue, add the Admin user to...
Error during custom OnGuard installation including Web Application Server: ''Error 1606. Could not access network location...''
Symptom During a custom installation of OnGuard, where the Web Application Server is chosen as a component to install, the following error might appear:
"Error 1606. Could not access network location \inetpub\wwwroot." Resolution To re...
How to upgrade OnGuard version 5.11.105 or older to version 6.3.249 with SQL Server 2008
How to upgrade OnGuard version 5.11.105 or older to version 6.3.249 with SQL Server 2008 Procedure Steps When upgrading an OnGuard system from version 5.11.105 or older to version 6.3.249 with SQL Server 2008, some special steps are needed to m...
File and Registry redirection information for 32-bit applications on 64-bit Windows systems
Product Name File and Registry redirection information for 32-bit applications on 64-bit Windows systems. General Information File Redirection
This ensures that there are separate folders for program and operating system files for 32...
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