Symptom
If your NGP system has 70 or more doors configured, it is possible that new doors added to the system will not show as online. Performing a database download will not resolve this issue. The issue is likely related to how the NGP doors and In and Out readers are configured in the system.
Resolution
To resolve this issue:
- Go through all existing doors in the system. For any doors that are configured as In and Out Readers, change the configuration to In Reader Only. This setting is located in System Administration > Access Control > Readers and Doors > Door tab > Reader configuration.
- When you have changed this setting for all existing doors, you can then add the remaining doors to the system. Any new door added should be configured as In Reader Only.
- When you are done adding the remaining doors to the system, you can reset any doors as In and Out Readers as needed.
Applies To
OnGuard (All versions), NGP
Additional Information
