Symptom
When running any report in System Administration, you may encounter one of the following error messages:
"Error setting up report:
Failed to load database information."
"Error creating the report engine:
Invalid class string."
\Temp\Crystal\CrystalReports115.msi
If installing the Crystal Reports 11.5 runtime does not resolve the issue, contact Lenel Technical Support for assistance.
"Error setting up report:
Failed to load database information."
"Error creating the report engine:
Invalid class string."
Resolution
To resolve the issue, install the Crystal Reports 11.5 runtime which is provided on the OnGuard installation disc at the following location:\Temp\Crystal\CrystalReports115.msi
Applies To
OnGuard (All versions)Additional Information
Note: The OnGuard client installation does not require that the Crystal Reports 11.5 runtime be installed first. Therefore, this issue is more likely to occur on an OnGuard client computer.If installing the Crystal Reports 11.5 runtime does not resolve the issue, contact Lenel Technical Support for assistance.
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