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How to perform a clean uninstall of OnGuard
Note: Read Additional Information below if you are using OnGuard 7.4.457.69 (Update 2) or later and LNVR.
Symptom
There are times where an uninstall/reinstall of the...
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Symptom When attempting to import cardholders in System Administration > Cardholders form and clicking Import , you get the error Failed to create LnlSourceIDScan.IDScanPersonDataSource: Error code 0x800401F3 . Resolution Perform the fol...
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Symptom When attempting to import a cardholder using Snapshell R3, an error is generated: Failed to create LnlSourceIDScan.IDScanPersonDataSource: Error code 0x800401F3. Resolution &n...
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Procedure Steps
On the access panel under the System Administration > Options tab, enable Store Area anti-passback location . Create and configure areas through System Administration > Access Control > Areas . Cl...
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Last Updated: 04/01/2024
in Legacy Products
Product Name OnGuard 7.3 General Information OnGuard 7.3 Prerequisites in Windows Server 2012 R2 64-bit The base version of Windows Server 2012 R2 64-bit is not ready for OnGuard 7.3 installation. This article...
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Last Updated: 03/11/2024
in OnGuard Ecosystem Hardware Symptom Need to upgrade firmware on the new LNL-1320-S3B but no patch file exists for the version of OnGuard in use. Resolution A manual method is required to upgrade the firmware. Download the latest version of the Accessory Add-On for Mercury...
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Symptom Granted Access by Badge ID with Video Pop-up in Alarm Monitoring Resolution Step One : Modify current alarm in Alarm Definitions. System Administration > Monitoring > Alarms > Alarm Definitions Select Relay Contact Activ...
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Procedure Steps Connect the Brother printer to a networked computer using the USB port. Configure the Brother printer: Brother Printer Setting Tool Communication Settings Wired LAN: IP Address: Boot...
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Symptom The System Administration user interface does not display correctly. GUI objects, such as tabs and drop-down lists, are not displayed correctly or are in the wrong locations on the screen. This symptom occurs most often in systems...
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How to resolve the "Hardware key not found" error in License Administration Procedure Steps The following provides instructions to resolve a dongle that is not recognized by OnGuard. This issue may be indicated if you receive the...