New Articles

  1. Cardholder Import "Failed to create LnlSourceIDScan.IDScanPersonDataSource" error

    Created On: 04/24/2024 in OnGuard Ecosystem Install / Upgrade
    Symptom When attempting to import cardholders in System Administration > Cardholders form and clicking Import , you get the error Failed to create LnlSourceIDScan.IDScanPersonDataSource: Error code 0x800401F3 . Resolution Perform the fol...

  2. Series 3 Reader Interface Modules show readers offline with LNL- 8000 Multiplexers

    Created On: 01/25/2024 in OnGuard Ecosystem Hardware
    Series 3 Reader Interface Modules show readers offline with LNL- 8000 Multiplexers Symptom User may be trying to upgrade series 1 or 2 panels to work with LNL-8000 Star Multiplexer boards downstream. Panels will show offline and not connect or sen...

  3. Which Mercury Panels Support Downstream I/O's?

    Created On: 10/06/2023 in NetBox Ecosystem Access Third Party Access Mercury
    Resolution As of NetBox version 5.1, the following Mercury panels can have up to 64 SIOs: the EP-Series (EP1502 and EP2500 only), LP-Series (LP1502 and LP2500 only), M5 Bridge, and Mercury-powered Honeywell PW-Series Intelligent Controllers. Note ...

  4. OSDP and OSDP Secure Channel for Iris ID Readers

    Created On: 08/31/2023 in OnGuard Ecosystem Hardware

  5. How to modify OnGuard User password settings

    Created On: 08/21/2023 in OnGuard Ecosystem Browser-Based Applications
    Symptom A user wants to modify the password settings for their Users in the OnGuard system. Resolution The password settings can be modified on the password settings page within the LenelS2 Console application. Ensure that both the LS OpenAces...

  6. Error: The maximum card format ID allowed by access panels has been exceeded

    Created On: 08/21/2023 in OnGuard Ecosystem System Administration
    Symptom When adding a new card format to an individual segment, OnGuard checks for the next available spot in <All Segments>. If a spot is available, the new card is assigned to that spot. If the first eight spots are taken between <All Se...

  7. System Tree is not loading in OnGuard Monitor web application

    Created On: 08/21/2023 in OnGuard Ecosystem Browser-Based Applications
    Symptom After logging into the LenelS2 Console application, select Monitor then Hardware Tree.  The cursor spins and the System Tree never loads.   Resolution Launch developer tools in the browser (F12 on the keyboard). Select the Ne...

  8. OnGuard hardware part numbers referencing Mercury part numbers

    Created On: 08/21/2023 in OnGuard Ecosystem Hardware
    Symptom Field reference for Mercury panel part numbers to match OnGuard LNL-#### part numbers. Resolution ONGUARD P/N MERCURY  P/N LNL-X3300 LP2500 LNL-X2220 LP1502 LNL-X4420 LP4502 LN...

  9. Error Mounting Installation Media (ISO)

    Created On: 08/21/2023 in OnGuard Ecosystem Install / Upgrade
    Symptom The OnGuard installation media, such as an ISO file, fails to mount or files seem to be missing.  The following error displays:  "Sorry, there was a problem mounting the file." Resolution In Windows, verify the MD...

  10. Configure XProtect in OnGuard 8.2

    Created On: 07/07/2023 in OnGuard Ecosystem OnGuard Video Products Milestone
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