Communication Server
Access panels only come online when LS Communication Server is running as an application
Symptom The LS Communication Server application program can be run as either a Windows service or as an application launched from the Start > Programs > OnGuard menu. When the LS Communication Server is running as a service, the access pane...
Error in Alarm Monitoring: ''Failed to send dial-up request for 'Panel Name' to the Communication Server''
Symptom The following error occurs when attempting to connect to an access panel from the host computer via modem, by right-clicking the access panel in the Alarm Monitoring System Status Tree and selecting Connect: " Failed to send dial-up re...
Panel modem will not answer and keeps ringing
Symptom When attempting to dial from the host to the panel modem, the panel modem will continuously ring and will never pick up. Resolution 1) Power/turn the panel modem off. 2) Power/turn the host modem off. 3) Turn off the Intelligent Sy...
How to resolve ''Software Connection Error'' in Alarm Monitoring
Procedure Steps 1) Verify that the Communication Server is running on at least one server: Note: It can be running as the LS Communication Server service or as an application in the foreground. - To start the LS Communication Server servic...
How to set up and run an Scp Debug session running the Communication Server as an application (for short-term logging)
How to run an Scp Debug file for short-term logging Procedure Steps 1) If the Communication Server service is installed on a computer running Windows 7 or above, User Account Control (UAC) must be disabled. Open Control Panel and select User A...
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