05/24/2010April Daniels
Symptom After applying settings to an AlphaCom Exchange, the following error message appears:
"System Error - Faulty response from AMC_CMD_SERVER: Socket Timeout" Resolution This error message occurs because communication was...
07/01/2009April Daniels
Symptom After installing OnGuard 6.3.249 or higher, you may notice that access panels appear online in the System Status Tree in Alarm Monitoring, but they display a status of "Event Polling Stopped". Also, no events are logged to the...
12/08/2008April Daniels
Symptom The LS Communication Server application program can be run as either a Windows service or as an application launched from the Start > Programs > OnGuard menu. When the LS Communication Server is running as a service, the acces...
10/29/2008April Daniels
Symptom The following error occurs when attempting to connect to an access panel from the host computer via modem, by right-clicking the access panel in the Alarm Monitoring System Status Tree and selecting Connect: " Failed to send dial-...
10/29/2008April Daniels
Symptom When attempting to dial from the host to the panel modem, the panel modem will continuously ring and will never pick up. Resolution 1) Power/turn the panel modem off. 2) Power/turn the host modem off. 3) Turn off the Intelligent Sy...
10/24/2008April Daniels
How to resolve "Software Connection Error" in Alarm Monitoring Procedure Steps 1) Verify that the Communication Server is running on at least one server: Note: It can be running as the LS Communication Server service or as an appl...
10/22/2007April Daniels
How to run an Scp Debug file for short-term logging Procedure Steps 1) If the Communication Server service is installed on a computer running Windows 7 or above, User Account Control (UAC) must be disabled. Open Control Panel and select User A...