Communication Server

Symptom After applying settings to an AlphaCom Exchange, the following error message appears: "System Error - Faulty response from AMC_CMD_SERVER: Socket Timeout" Resolution This error message occurs because communication was...

Symptom After installing OnGuard 6.3.249 or higher, you may notice that access panels appear online in the System Status Tree in Alarm Monitoring, but they display a status of "Event Polling Stopped". Also, no events are logged to the...

Symptom The LS Communication Server application program can be run as either a Windows service or as an application launched from the Start > Programs > OnGuard menu. When the LS Communication Server is running as a service, the acces...

Symptom The following error occurs when attempting to connect to an access panel from the host computer via modem, by right-clicking the access panel in the Alarm Monitoring System Status Tree and selecting Connect: " Failed to send dial-...

Symptom When attempting to dial from the host to the panel modem, the panel modem will continuously ring and will never pick up. Resolution 1) Power/turn the panel modem off. 2) Power/turn the host modem off. 3) Turn off the Intelligent Sy...

How to resolve "Software Connection Error" in Alarm Monitoring Procedure Steps 1) Verify that the Communication Server is running on at least one server: Note: It can be running as the LS Communication Server service or as an appl...

How to run an Scp Debug file for short-term logging Procedure Steps 1) If the Communication Server service is installed on a computer running Windows 7 or above, User Account Control (UAC) must be disabled. Open Control Panel and select User A...