''The remote server returned an error: (500) Internal Server Error'' message appears when accessing the OnGuard WATCH web page

Last Modified on 07/23/2019 12:01 am EDT

  • Symptom
    There are two possible symptoms that may cause this error message to appear:
    • Bad response after GetDirectoryList () call, or
    • Login Driver is not running

  • Resolution
    To resolve this issue, restart the LS Open Access service. If it fails and the following message appears, "Error 1053: The service did not respond to the start or control request in a timely fashion," wait a few minutes and try restarting the LS Open Access service again.
    If the error persists, check the log file (C:\Program Files (x86)\OnGuard\logs\OpenAccess.log) for the following details:
     
    TIME: [10/27/2015 08:45:36]
    SEVERITY: Error
    ERROR CODE: 0x20010001
    PROGRAM: Lnl.OG.LsOpenAccess
    FILE: Lnl.OG.LsOpenAccess.cpp (LINE 331)
    DETAILS: Internal logic error.: CLsOpenAccessApp::OpenDatabase: LenelOpen() failed to open database; DSN: LENEL70MLenel.
    TIME: [10/27/2015 08:45:36]
    SEVERITY: Error
    ERROR CODE: 0x20010001
    PROGRAM: Lnl.OG.LsOpenAccess
    FILE: Lnl.OG.LsOpenAccess.cpp (LINE 145)
    DETAILS: Internal logic error.: Cannot open the database. Verify the ACS.ini, ODBC, Login Driver, and that the Database Server is running.
     
    Restart the LS Login Driver service.


  • Applies To
    OnGuard WATCH


  • Additional Information


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