OnGuard 7.5 and older

Symptom When you add an NGP panel to your system and have the communication server running on a VM image, you can cause the LNL panels to drop offline and the communication service may crash. Resolution Add the following line to the ...

Configuring Bioscrypt 4G devices for capture Procedure Steps When using Bioscrypt 4G devices to capture fingerprints with an OnGuard release earlier than 6.4.500 Hot Fix 2.4, there is a property that must be configured correctly. 4G Device ...

Question Does a full download need to be executed in an Enterprise system after an upgrade?  Answer • Upgrades from pre-6.0 to 6.0 or later require a full download after the upgrade (due to the list builder re-ID changes in 6.0). • Upgrad...

Product Name Videology capture camera support General Information 20Z704USB-SYS: This camera is no longer sold by Videology. The camera is supported in OnGuard versions 6.0.148 through 6.5.624 if using the 3.2.4.1 driver. Windows supp...

Product Name NGP intrusion panels - SIA/CID central station reporting limitation  General Information When SIA/CIA communication is enabled for NGP intrusion panels and Contact ID is used as the central station reporting format, the foll...

Product Name DataExchange  General Information BADGE.SEGMENTID is a column that should not be used and has never been used by OnGuard. In a future release, this column will be removed from the database. In prior versions, it was part of t...

Question Do we log when the UTC conversion finishes correctly and if so where? Answer We do not currently log a start or end record for the UTC utility. However, starting in OnGuard 6.5, we will log start/cancel/finish records. There is...

Symptom In The Web Video Viewer, attempts to open cameras give the error "lnl.og combo box is not an element" even after the Web Application Config Utility has been run.   Resolution 1. Open preferences.js 2. Find the entry: "va...

Symptom Any existing or new user might experience black video using any codec (MPEG4, MJPEG, H.264) after installing OnGuard 6.4.500 HF2. Resolution For each existing or newly created user account, perform these actions: Log into Al...

Symptom If IIS is installed but all the appropriate roles are not, you may receive the following symbols when browsing to one of the OnGuard browser-based applications: '); '); Resolution Make sure all required roles are installed. ...