OnGuard 7.5 and older

Symptom LNL-2220/3300 is stuck in power cycle loop.   Resolution If you experience a LNL-2220 or LNL-3300 that appears stuck in a power cycle loop, you should verify the following: What is the LED pattern? What is the version of ...

Symptom When installing Crystal Reports 11.5, you receive an error similar to Error 1327. Invalid Drive: Drive .    This error might occur if a registry key contains an incorrect value in a Data field. Resolution Select Star...

Symptom Runtime error when running a report in Web-based AAM. Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed r...

Question How do I apply the new Universal I/O Module Firmware to previous versions of OnGuard?   Answer In OnGuard 6.4.500 Hot Fix 2, the firmware file name for the Universal I/O boards has been changed to UTC_IO.bin . In previous ver...

Symptom LNL-2210 Power Fail Input error. The LNL-2210 shows Power Fail Input in Alarm Monitoring, but the LNL-2210 does not have a jumper for Power Fail Input. Resolution Install OnGuard version 6.4.500 TU1 or newer.  If using Firmw...

Symptom Universal IO Module Firmware  Resolution In the latest OnGuard release 6.4.500 HF2, the firmware file name for the universal IO boards has been changed to "UTC_IO.bin". In previous versions of OnGuard a firmware download would lo...

Symptom When making any changes on any web application, the changes takes a long time to be downloaded to the panel. For example, when using Front Desk and assigning a badge number to a visitor, it takes approximately 60 seconds to give acces...

Symptom In some cases when using OnGuard installation files extracted or copied to a local drive you will see the following error during the installation: Error 1308. source file not found: C:\Filepath.....\OG_6_4_500\Windows\winsxs\73t3z6j5....

Symptom When you add an NGP panel to your system and have the communication server running on a VM image, you can cause the LNL panels to drop offline and the communication service may crash. Resolution Add the following line to the ...

Configuring Bioscrypt 4G devices for capture Procedure Steps When using Bioscrypt 4G devices to capture fingerprints with an OnGuard release earlier than 6.4.500 Hot Fix 2.4, there is a property that must be configured correctly. 4G Device ...