OnGuard 7.5 and older

Symptom When adding a new smart card format in System Administration, the following entry may not be available in the Application drop-down on the Card Format form in the Card Formats folder: IE Access Control (MIFARE) Resolution To reso...

Symptom After upgrading to OnGuard version 6.0.148 or later, some readers are marked with a status of "Device type mismatch" in Alarm Monitoring. Before the upgrade, the affected readers worked normally. Resolution First, perform a database ...

Symptom After upgrading to OnGuard version 6.0.148 or later, some readers are marked with a yellow X and indicate a status of "reader offline" in Alarm Monitoring. These readers were functioning properly before the upgrade. Resolution First,...

Symptom Database Setup terminates abnormally with the error message: "Failed to convert parameter value from a string to an Int32." Resolution To resolve this issue, follow the steps below. Always back up your Registry before doing an...

Symptom When starting Microsoft SQL Server Management Studio, the following error message appears: "Input string was not in a correct format." Resolution To resolve this issue, follow the steps below. Always back up your Registry befo...

Symptom The following error message is displayed when opening the installation log file during the installation of OnGuard client software on a computer running Windows Vista. "Verify that the specified log file location exists and is writable....

Symptom If you have upgraded an Enterprise system from a version prior to OnGuard 2008 (6.0.148) where more than one Enterprise system was on the same physical computer, you will notice the node (display) name of the servers is duplicated. This ...

Symptom After upgrading a mobile badging station (prior to OnGuard 2008) to OnGuard 2008 version 6.0.148 or later, errors occur regarding pre-allocated IDs for the mobile badging station and the inability to validate timestamps when running Repl...

Symptom The System Administration application may unexpectedly shut down (crash) when attempting to log out using the Logout toolbar icon. Click [X] in the upper-right corner of the System Administration window to properly close the application...

Symptom The following errors may be observed in the Windows Event Viewer in the Application log: Event ID 24 Microsoft-Windows-WMI Event provider LnlSoftwareEventProvider attempted to register query "select * from __InstanceOperationEvent wher...