OnGuard 7.5 and older

Symptom When a new badge is added in System Administration, the new badge information is not automatically downloaded to an HID Edge reader. The HID Edge reader requires a manual database download. Resolution To resolve the issue, check to s...

Symptom System Administration does not start on a computer equipped with an NVIDIA video card or integrated chipset, running the ForceWare Intelligent Application Manager (IAM) service. A Windows crash notification does not appear, and an error...

Symptom You may experience the following issue when adding a new badge to a cardholder with an existing badge in one region of an Enterprise system. 1) On the Cardholders Badge form, you click [Add]. 2) You enter the badge information, and cli...

Symptom You may experience slow performance when querying cardholder records associated with access levels in the Web-based Area Access Manager. This slow performance may require from one to five minutes, or longer, to return records after an ...

How to replace a firmware chip on a Lenel Intelligent System Controller Procedure Steps Important: When replacing any firmware chip, follow standard electrostatic discharge guidelines to avoid damage to the Intelligent System Controlle...

Symptom You may experience slow performance in any OnGuard application running on an Oracle 10g database. Such slow performance may occur while logging into to any OnGuard application, or navigation through the user interface in System Administ...

How to import the TWIC Privacy Key from a TWIC card Procedure Steps OnGuard 2008 Plus (version 6.1.222) introduced the ability to import data from US Government Transportation Worker Identification Credential (TWIC) card data into OnGuard using...

Symptom When upgrading OnGuard to version 5.12.012 or later on a Microsoft Cluster, with redundant links to the quorum drive, the Microsoft Cluster will go into arbitration, and Microsoft Cluster services cannot be started on either of the nodes...

Symptom After a cardholder presents their card or enters the PIN number, there is no prompt from the associated biometric reader (RSI HandKey, Identix, or Bioscrypt) to verify identity. Resolution To resolve this issue, complete the followin...

Symptom The following error message appears during the installation of OnGuard 6.0.148 Hot Fix 1.0 on a Windows Server 2003 system. "Error 1720. There is a problem with this Windows Installer package. A script required for this install to compl...