OnGuard 7.5 and older
Unsupported or deprecated OnGuard versions. Should be updated with each OnGuard version release
What are the requirements for using the SnapShell business card scanner?
Question What are the requirements for using the SnapShell business card scanner? Answer To use the SnapShell business card scanner, the following requirements must be met. 1) OnGuard 2009 (6.3.249) or later must be used. The SnapShell is n...
Unable to use ScanShell and SnapShell devices at the same time on the same computer
Symptom You may find that you are unable to use both a ScanShell and a SnapShell device at the same time on the same computer. When a ScanShell device is connected to the computer, and the user tries to access the SnapShell device, the followin...
Unable to choose alternative language in Browser-based VideoViewer or Area Access Manager on client computer
Symptom You may be unable to choose an alternative language during login for browser-based VideoViewer or Area Access Manager on a client computer. This may occur after an OnGuard Language Pack was installed on the OnGuard server. Note that on ...
Error in browser-based Visitor Management applications: ''Could not load file or assembly...Access is denied''
Symptom You may find that all browser-based Visitor Management applications (Visitor Management Host, Visitor Administration, Front Desk, and Kiosk) cannot be accessed with a failure occurring during the login process. When this occurs, an erro...
Error accessing Visitor Management Host on NEC ExpressCluster: ''Security error accessing url''
Symptom You may receive a "Security error accessing url" error accessing the Visitor Management Host browser-based application when the Application Server is located on an NEC ExpressCluster. Resolution To resolve this problem, you must conf...
How to run the Device Discovery Console in debug mode
How to run the Device Discovery Console in debug mode Procedure Steps 1) Browse to the following folder on the computer where Device Discovery Console will be run in debug mode: C:\Program Files\OnGuard\Device Discovery . 2) Open the DeviceD...
Unable to print two reports at the same time via Global I/O or scheduled task
Symptom You are unable to print two reports at the same time via a Global I/O or scheduled task in System Administration after upgrading from OnGuard version 5.12.110 and earlier to version 6.0.148 or 6.1.222. More specifically, one Global I/O ...
Cannot install SQL Server Express due to MSXML6 SP2 fatal error
Symptom During installation of Microsoft SQL Server 2005 Express, an MSXML6 SP2 fatal error will appear, and the installation process will terminate. Resolution The Windows XP SP3 installation also installs MSXML6 SP2, whether or not MSXML6 ...
Error in Visitor Management Front Desk when taking a photo: ''The specified module could not be found''
Symptom The following error message appears in Visitor Management Front Desk or Kiosk when taking a photo: The specified module could not be found. (Exception from HRESULT: 0x8007007E) Resolution The Microsoft Visual C++ Runtime Library ve...
How to enable Active Server Pages and ASP.NET in Internet Information Services (IIS) on Windows Server 2003
How to enable Active Server Pages and ASP.NET in Internet Information Services (IIS) on Windows Server 2003 Procedure Steps 1) Right-click the My Computer icon and select Manage . 2) In the Computer Management screen, expand Services and A...
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