12/03/2009April Daniels
Symptom In an OnGuard system that contains a mobile badging station, you may encounter problems adding hardware (access panels, readers, etc.) or hardware-related items (access levels, alarms, etc.). Scenarios that can cause this issue are deta...
11/23/2009April Daniels
Question What are the minimum hardware requirements for an OnGuard server or client? Answer The minimum hardware requirements for a computer running OnGuard are located in the Release Notes for the version you are installing. Release notes...
11/12/2009April Daniels
Symptom The following error message occurs when attempting to run the Database Translator in an OnGuard 6.3.249 Language Pack: "You are not licensed to use the selected target language. Choose a language you are licensed for before continuing. ...
11/04/2009April Daniels
Symptom After upgrading an OnGuard version 5.12.110 or earlier Enterprise system to version 6.0.148 or later, you may notice that alarm notifications are no longer working. This applies to alarms whose notifications were already set prior to th...
10/29/2009April Daniels
Symptom When you download the database to an access panel with a downstream reader that is configured for elevator floor tracking, you may find that the database download repeats again, and never completes. Resolution To resolve the issue, e...
10/29/2009April Daniels
Symptom When printing a badge from either Front Desk or Kiosk, text on the badge may appear much smaller than when the same badge is printed from System Administration, ID CredentialCenter, or Visitor Management. Resolution To resolve the is...
10/22/2009April Daniels
Symptom After a successful execution of the Universal Time Conversion utility there may be records in the database that were never converted. These records contain UTC date/time columns with a value of NULL. Resolution There are three possi...
09/30/2009April Daniels
How to upgrade an IP GO! system Procedure Steps 1) Stop all LNVR and OnGuard services on the LNVR. 2) Start the installer ( setup.exe ) for the new LNVR firmware. 3) You may be asked to install prerequisite software such as Microsoft .NET Fra...
09/29/2009April Daniels
How to configure directory security for OnGuard ClickOnce Web sites in Internet Information Services Procedure Steps 1) From the Start menu, select Run. To launch IIS Manager, type inetmgr in the Open field, then click [OK]. For Windows XP o...
09/11/2009April Daniels
Symptom During installation of OnGuard, you may encounter the following error: "Error 1904. Module lnrJpCap.dll failed to register." Resolution This error occurs when a DLL for a project-specific DVR attempts to load and cannot. For typical...