OnGuard 7.5 and older
Unsupported or deprecated OnGuard versions. Should be updated with each OnGuard version release
Visitor Management: Sign-in Locations Must be Modified (S2902)
Problem Overview Visitor Management: Sign-in Locations Must be Modified (S2902) Detailed Description For visits scheduled in System Administration, ID CredentialCenter, or Visitor Management, the sign-in location does not exist. When these v...
Visitor Management: After Adding List Builder Items, IIS Must be Restarted (DE318)
Problem Overview After Adding List Builder Items, IIS Must be Restarted (DE318) Detailed Description List Builder items sometimes do not appear in user-defined drop-down fields. After making changes in List Builder, it is necessary to restar...
Visitor Management Browser-based Client Applications Not Supported with Windows Server
Problem Overview Visitor Management Browser-based Client Applications Not Supported with Windows Server Detailed Description Due to the default IE enhanced security settings preventing the use of some browser components, Visitor Management H...
ScanShell 1000 Scanner Not Supported with Microsoft Vista (OG-20530)
Problem Overview ScanShell 100N Scanner Not Supported with Microsoft Vista (OG-20530) Detailed Description The ScanShell 1000 scanner is NOT supported in Windows Vista. Applies To OnGuard 2010 (6.4.xxx) Additional Information None ...
Magicard Tango2e Must Use Driver V1.41 (OG-20299)
Problem Overview Magicard Tango2e Must Use Driver V1.41 (OG-20299) Detailed Description Magicard Tango2e driver V1.42 has a known issue with the installation of magapi.dll. Driver V1.41 is available on the Supplemental Materials disc and sho...
Magicard Prima 3 Must Use Driver Version 5.7 (OG-18007)
Problem Overview Magicard Prima 3 Must Use Driver Version 5.7 (OG-18007) Detailed Description The Magicard Prima 3 printer should use driver version 5.7, not version 5.7 issue 1. If driver version 5.7 issue 1 is used, the printer will not pi...
Change in 10 Print Slap Record Format (OG-13658)
Problem Overview Change in 10 Print Slap Record Format (OG-13658) Detailed Description The 10 Print Slap capture and license have been renamed OpenCapture. Sagem-Morpho templates are now captured for use with Lenel bioCLASS readers. 10 Print...
Area Access Manager Browser-based Client Reports Not Supported with Windows Authentication on Windows Server 2008 or Windows Vista (OG-18066)
Problem Overview Area Access Manager Browser-based Client Reports Not Supported with Windows Authentication on Windows Server 2008 or Windows Vista (OG-18066) Detailed Description Reports will not run properly from Area Access Manager (Brows...
Area Access Manager (Browser-based Client) Returns a Server Error for a Cardholder if a Field is Added to the Cardholder Form (OG-19281/20123)
Problem Overview Area Access Manager (Browser-based Client) Returns a Server Error for a Cardholder if a Field is Added to the Cardholder Form (OG-19281/20123) Detailed Description Area Access Manager (Browser-based Client) will return the f...
Low Battery and Tamper Reporting for Schlage Wireless Locks (OG-18069)
Problem Overview Low Battery and Tamper Reporting for Schlage Wireless Locks (OG-18069) Detailed Description To enable low battery and tamper reporting for Schlage wireless locks, the Keypad Type on the reader tab must be set to LNL-2020 ...
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