Symptom
LS Web Service stops immediately after starting. The following error is present in C:\ProgramData\Lnl\nginx\logs\Error.log:
Resolution
- Regenerate the OnGuard certificate. Place it inside the LS Certificate Store and NGINX configuration directory by running the lnl_app_server_certificate_installer tool as administrator:
"C:\Program Files (x86)\OnGuard\Certificates\lnl_app_server_certificate_installer.exe" -key=C:\ProgramData\Lnl\nginx\conf\ls_server_cert_key.pem -cert=C:\ProgramData\Lnl\nginx\conf\ls_server_cert.pem -store="LS Certificate Store" -cn=OG_application_server_FQDN
Note: Replace OG_application_server_FQDN with the OnGuard application server's Fully Qualified Domain Name. If the computer is not joined to a domain, the FQDN is the hostname.
- Reboot the computer or restart the following services:
- LS Message Broker
- LS OpenAccess
- LS Web Event Bridge
- LS Web Service
Applies To
OnGuard 7.2 and newer
LS Web Service
Additional Information
None
