LS Web Service stops immediately after starting

Last Modified on 02/23/2022 9:27 am EST

Symptom

 LS Web Service stops immediately after starting. The following error is present in C:\ProgramData\Lnl\nginx\logs\Error.log: 




2018/01/16 13:28:50 [emerg] 7056#728: BIO_new_file("C:\ProgramData\Lnl\nginx/conf/ls_server_cert.pem") failed (SSL: error:02001002:system library:fopen:No such file or directory:fopen('C:\ProgramData\Lnl\nginx/conf/ls_server_cert.pem','r') error:2006D080:BIO routines:BIO_new_file:no such file)

Resolution

  1. Regenerate the OnGuard certificate. Place it inside the LS Certificate Store and NGINX configuration directory by running the lnl_app_server_certificate_installer tool as administrator:
 

"C:\Program Files (x86)\OnGuard\Certificates\lnl_app_server_certificate_installer.exe" -key=C:\ProgramData\Lnl\nginx\conf\ls_server_cert_key.pem -cert=C:\ProgramData\Lnl\nginx\conf\ls_server_cert.pem -store="LS Certificate Store" -cn=OG_application_server_FQDN

Note: Replace OG_application_server_FQDN with the OnGuard application server's Fully Qualified Domain Name. If the computer is not joined to a domain, the FQDN is the hostname.

 


 
  1. Reboot the computer or restart the following services: 
  •  LS Message Broker
  •  LS OpenAccess
  •  LS Web Event Bridge
  •  LS Web Service

Applies To

OnGuard 7.2 and newer
 
LS Web Service 

Additional Information

None

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