Symptom
If an unknown error occurs while trying to connect to the database when licensing a client, and you can ping the server and access shared folders, use the following steps.
Resolution
- Go to Program Files > GE > FCWnx > Logs > LicenseInfo.txt.
- Open regedit on the server and browse to the following location:
HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > GE > FCWnx > Database. - Verify that the DefaultUserPassword in the registry is the same as the Database Password in LicenseInfo. If it is not, copy the DefaultUserPassword from the registry and set it as the Database Password in LicenseInfo.
- Connect to the database from the client.
Applies To
FCWnx
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