''An error occurred when verifying security for the message'' is shown when requesting video in SkyPoint client

Symptom

"An error occurred when verifying security for the message" is shown when requesting video in SkyPoint client.

Resolution

The most common cause of this error is a lack of time synchronization between the client workstation and the recorder. To correct this, either correct the times and sync them up manually, or use a time synchronization source to ensure the system is always in sync.
 

Applies To

SkyPoint (all versions)

Additional Information