System Administration

How to enable the display of the Badge Status text for "Invalid Badge" events in Alarm Monitoring Procedure Steps To enable the display of badge status text in "Invalid Badge" events in Alarm Monitoring: 1) Start System Administration. 2) Fro...

How to Set Up the Sagem Morpho MSO 350 Procedure Steps The MorphoSmart Optic 350 PIV reader (MSO 350) is used for fingerprint identification for access control for FIPS 201. Install the MSO 350 driver: 1) The driver can be found on the Supple...

Symptom The System Administration user interface does not display correctly. GUI objects, such as tabs and drop-down lists, are not displayed correctly or are in the wrong locations on the screen. This symptom occurs most often in systems wi...

Symptom After performing an upgrade from any version of OnGuard prior to 5.12.110, you may see a status of FAULT in Alarm Monitoring, and supervision may not work properly. Resolution To resolve this issue, complete the following steps in ...

Symptom In System Administration, on the Administration > System Options > General System Options tab, after entering a workstation name into the Linkage Server Host field, and selecting [OK], the field automatically adds either the entire f...

Symptom In System Administration and ID CredentialCenter, on the Cardholders folder Access Level form, the [Modify] button is disabled, preventing the addition of access levels to a cardholder. Resolution This is normal behavior if a badge h...

Symptom Badge layouts are no longer present on one or more Regional Server Nodes after the Replicator application is executed from a Master Server Node to a Regional Server Node. This occurs if the Download system records check box was selecte...

Symptom The user sets a default capture source, and when the user returns to the Multimedia Capture window, the default capture source is not the default the user set. Resolution This is due to insufficient permissions to write or modify th...

Symptom Third-party OPC Clients do not receive events from OnGuard (as OPC Server). Resolution This problem occurs when the OnGuard license is missing the required DataConduIT client option (part number SWG-1140). To correct this problem:  ...

Question How can HID iCLASS cards be identified when the box is not available? Answer If the box is available, there is often valuable information available on it. There should also be a sheet included with the cards that contains details a...