OnGuard 7.5 and older

Symptom Windows Installer runs after OnGuard installation is complete Resolution On occasion, the Windows Installer will check to see if a new version of software is available. The Windows Installer may falsely detect that there are compon...

Symptom The exact error message will differ depending on your localized language. It will contain 'Lnl_PFx_Locale.locales[...].name' and state that the object is empty or null. Resolution This error indicates that default locale of the brows...

Symptom Communication Lost/Restored errors occur for Bosch or Radionics panels. These errors occur on panels earlier than version 2, which are identified by a V2 designation at the end of the model. Resolution Important: Increasing th...

How to run the Daylight Savings Time Utility Procedure Steps This utility should be run for OnGuard 5.10.309 or earlier. Important: Run the Windows Daylight Savings Time patch on the database server first. SQL Database 1) Open the LN...

Symptom   Oracle ORA-00904 Error Invalid identifier After upgrading to OnGuard 5.12.012 with Oracle 10g, an ORA-00904 error may occur during a cardholder search in System Administration. The cardholders returned in the search are missing informat...

Symptom The following error occurs in System Administration when attempting to add a new segment: "ORA-04091: table LENEL.SEGMENT_GROUP_MEMBER is mutating, trigger/function may not see it ORA-06512: at "LENEL.SEGMENT1", line 6 ORA-04088: error ...

Symptom "Runtime Error! Program: C:\Program Files\OnGuard\SystemAdministration.exe abnormal program termination" error occurs while using System Administration. Resolution 1) Verify the date and time is correct on the Communication Se...