LDVR / GoVision / SkyPoint

How to upgrade an LDVR GO! system Procedure Steps 1) Stop all LDVR and OnGuard services on the digital video recorder. 2) Start the installer ( setup.exe ) for the new LDVR firmware. 3) The setup utility will first uninstall the old LDVR fir...

How to configure exacqVision Server 3.2 with OnGuard 5.12.110 Procedure Steps Follow these steps carefully to configure exacqVision Server 3.2 with OnGuard: 1) Install the 5.12.110 Accessory Add-On for exacqVision Support 1.0.1 on the OnGuard ...

Symptom If an LDVR is disconnected from an OnGuard system for an extended period of time, communication errors that have not been processed by the Communication Server may be generated and saved on the LDVR. When connected, the LDVR slowly rele...

How to uninstall LDVR firmware Procedure Steps 1) In Control Panel > Add or Remove Programs , remove LDVR , where is the version of LDVR firmware. 2) Delete the following folders: - C:\Program Files\Common Files\Lenel - C:\Program Files\Len...

Symptom If an LDVR stops recording, but all services seem to be running correctly, check the lnlVideo.log file on the LDVR. This file is usually located in C:\Program Files\Lenel Systems\LDVR\logs . If you see errors such as the followin...

How to add or replace digital video capture cards Procedure Steps For detailed information, refer to the Digital Video Hardware User Guide. 1) Delete the recorder in System Administration. Note: Camera and device links will be lost when t...

How to obtain detailed information about the LDVR using SpDiag.exe Procedure Steps The information generated by the Spider Diagnostic application ( SpDiag.exe ) is often requested by Technical Support  and useful for determining whether the fir...

How to run the Recovery disc to restore an LDVR to default Procedure Steps 1) Insert the recovery disc marked "Lenel Recovery" into the LDVR. 2) Power down the LDVR. 3) Remove the storage drives. Note: It is only required to...

How to troubleshoot an LDVR when no live video is displayed Procedure Steps Step-by-step troubleshooting should be done in the following order: 1) Check the camera status by running the spremctl.exe utility. (This utility is located in C:\P...

Symptom The LDVR intermittently fails to record due to HyperThreading. Resolution To disable hyperthreading: 1) Restart the computer. You must perform the next step before the operating system boot begins. 2) Enter LDVR BIOS as described ...