LDVR / GoVision / SkyPoint

Problem Overview Daylight Saving Time Should Be Disabled on goVision Recorders (OG-20353/OG-20547) Detailed Description Daylight Saving Time (DST) should be disabled on the goVision recorder. OnGuard should be used to control the time for th...

Problem Overview Double Video on Alarm with LDVR (OG-15506) Detailed Description For customers using LDVR (non-hybrid systems only), the setting in the ACS.INI  file must be set to 0 on all client computers and channel pre-roll values ...

Problem Overview Spservn.exe Service Stops or Closes Unexpectedly When More Than 20 TB of Storage is in Use (OG-19312) Detailed Description A maximum storage capacity of 20 TB is recommended for LDVR. Larger storage sizes may cause the spser...

How to upgrade an LDVR GO! system Procedure Steps 1) Stop all LDVR and OnGuard services on the digital video recorder. 2) Start the installer ( setup.exe ) for the new LDVR firmware. 3) The setup utility will first uninstall the old LDVR fir...

How to configure exacqVision Server 3.2 with OnGuard 5.12.110 Procedure Steps Follow these steps carefully to configure exacqVision Server 3.2 with OnGuard: 1) Install the 5.12.110 Accessory Add-On for exacqVision Support 1.0.1 on the OnG...

Symptom If an LDVR is disconnected from an OnGuard system for an extended period of time, communication errors that have not been processed by the Communication Server may be generated and saved on the LDVR. When connected, the LDVR s...

How to uninstall LDVR firmware Procedure Steps 1) In Control Panel > Add or Remove Programs , remove LDVR , where is the version of LDVR firmware. 2) Delete the following folders: - C:\Program Files\Common Files\Lenel - C:\Prog...

How to identify and repair a corrupt LDVR Procedure Steps If an LDVR stops recording, but all services seem to be running correctly, check the lnlVideo.log file on the LDVR. This file is usually located in C:\Program Files\Lenel Systems\LDVR...

How to add or replace digital video capture cards Procedure Steps For detailed information, refer to the Digital Video Hardware User Guide. 1) Delete the recorder in System Administration. Note: Camera and device links will be l...

How to obtain detailed information about the LDVR using SpDiag.exe Procedure Steps The information generated by the Spider Diagnostic application ( SpDiag.exe ) is often requested by Technical Support  and useful for determining whether th...