Symptom
"Unable to access COM port, possibly in use by another application" error is received when attempting to capture a biometric template in System Administration.
Windows XP (All versions)
Windows Server 2003 (All versions)
Resolution
- Make sure the COM port is not in use by another application. For example, VeriAdmin may use the same COM port to connect to the biometric device.
Applies To
OnGuard (All versions)Windows XP (All versions)
Windows Server 2003 (All versions)
