05/09/2024Matthew Therolf
Symptom Error: "Unable to open source" A bad filter causes this and will give a generic error of "bad source connection". It has nothing to do with the Data Definitions or any kind of oddly programmed ODBC connections. ...
05/09/2024Matthew Therolf
Symptom
Error: record from source database failed data validation: invalid badge type
Resolution
From the DataExchange menu, select Open .
Select the DataExchange script you wish to open, and then click Open .
From the Dat...
02/07/2022April Daniels
How to enable the “Extended_ID” value in Forms Designer to support PIV/CAC cards. Procedure Steps To insert the Extended_ID field into OnGuard:), select the Cardholder form, then navigate to the Badge tab. Log into Forms Design...
10/08/2021Steve Goldstein
Symptom The OnGuard LenelS2 logo is missing from the logon dialogs for OnGuard applications on client workstations. For example: Resolution Perform the following procedure: Log into the workstation as an Administrator. Copy this DigiCer...
04/02/2019April Daniels
How can I determine the current compatibility for OnGuard versions, components, and firmware? Procedure Steps The OnGuard Compatibility Guide lists currently supported OnGuard versions 8.0 - 8.2, components, and firmware. ...
03/12/2019April Daniels
Question What versions of OnGuard are currently supported by LenelS2? Answer LenelS2 supports the following OnGuard versions: Released Version Release Date Commercial Name Support Ends 8.2.524.126 January 2024 OnGuard 8.2 Update 1 ...
05/11/2018April Daniels
Symptom OSDP Biometric templates do not show on the access control panel, or the templates only show after a panel download. Resolution Ensure that OSDP biometrics is enabled for the access panel ...
05/11/2018April Daniels
Symptom DataConduIT integrations fail to finish. Error in log looks similar to: Error - XML parse error: error code = 0xc00ce002; source = line 1, char 2304; error description = Reference to undefined ...
05/04/2018April Daniels
Symptom
Using Selective Cardholder download on certain systems can slow down the panel download to more than 20 minutes.
Resolution The systems with this symptom usually have a large number of cardholders, with many...
03/23/2018April Daniels
Symptom ScanShell 1000-B devices produced with serial numbers beginning with 7 or higher contain a newer version of device firmware that requires different SDK and drivers than is included on the Supplemental Materials media, vers...