Thick Client Applications

Symptom BlueDiamond readers appear in the DirectKey Toolkit and have been provisioned, but do not show up in the mobile application.   Resolution Log in to https://api.credentialserver.com using the VAR account.  Navigate to...

Symptom Encoded 2K/2, 16K/2, or 16K/16 cards for Lenel ILS locks generate invalid card formats on HID iCLASS SE readers and generate a long hex string in the SCPDebug.txt file like the following:  22758 Jan 24 14:39:19 SCP-21:674 ACCE...

Creating a Monitoring Zone with Child Devices Procedure Steps From System Administration, complete the following steps: From the Monitoring menu, select Monitor Zones . Select the Access Panel that is the Parent to the desired Child D...

Symptom When setting up an ODBC connection to the AccessControl database, a SQL Server Error is generated when either clicking the dropdown to choose the default database, or when testing the connection. Connection failed: SQLState: '...

Symptom The following error may occur when attempting to print a badge: Unable to obtain badge field data from database.     Additional Information: Database error (Imaging Error Code=0x6E93.) The record for this cardholder is miss...

 Setting up DataConduit in a Workgroup environment Procedure Steps You may want to set up DataConduit in a small customer environment that is not on a domain.  Standard setup will not work in this situation.  Using the DC...

Adding a Bar code Card Format to OnGuard Procedure Steps This procedure begins in Badge Designer.  In the badge layout, find the barcode for Access Control, right-click on it, and select Properties .  Find the property labeled ...

How To Display "In and Out Reader" in the Reader Timezone Schedules Report Procedure Steps Download the updated ReaderTimezoneSchedules.rpt file from: https://file.ac/oiCEr5xZjCw/ . Navigate to C:\Program Files (x86)\OnGuard...

Symptom Running the "Access Denials, Grants and Other Badge Events" report as single-segment user shows incorrect events. If the same report is run by an all-segments user, the correct events are shown. The following steps reproduce ...

Symptom CASI and NGP readers are missing from the Reader Timezone Schedules report. Resolution A patched version of this report has been created to address this issue.  It can be downloaded from: https://file.ac/ixP1EQpGJb0/ &nb...