Updated Articles

  1. What is use limit and how is it utilized?

     Question What is use limit and how is it utilized? Answer To utilize this feature for a particular reader, in System Administration, select the Enforce Use Limit check box on the Readers-Settings tab. A cardholder's use limit is s...
  2. How to set up digital video verification

    How to set up digital video verification Procedure Steps Users can use digital video verification for any camera with a Device-Camera link to a reader. Note: The LS Linkage Server must be configured and the service must be running for...
  3. How can HID iCLASS cards be identified?

    Question How can HID iCLASS cards be identified when the box is not available? Answer If the box is available, there is often valuable information available on it. There should also be a sheet included with the cards that contains details...
  4. Third-party OPC Clients are not receiving events from OnGuard (as OPC Server)

    Symptom Third-party OPC Clients do not receive events from OnGuard (as OPC Server). Resolution This problem occurs when the OnGuard license is missing the required DataConduIT client option (part number SWG-1140). To correct this problem:...
  5. Cannot save default capture source in Multimedia Capture screen in System Administration

    Symptom The user sets a default capture source, and when the user returns to the Multimedia Capture window, the default capture source is not the default the user set. Resolution This is due to insufficient permissions to write or modify ...
  6. Badge layouts no longer present on one or more Regional Server Nodes

    Symptom Badge layouts are no longer present on one or more Regional Server Nodes after the Replicator application is executed from a Master Server Node to a Regional Server Node. This occurs if the Download system records check box was selec...
  7. Unable to add an access level to a cardholder

    Symptom In System Administration and ID CredentialCenter, on the Cardholders folder Access Level form, the [Modify] button is disabled, preventing the addition of access levels to a cardholder. Resolution This is normal behavior if a badge...
  8. How to Set Up the Sagem Morpho MSO 350

    How to Set Up the Sagem Morpho MSO 350 Procedure Steps The MorphoSmart Optic 350 PIV reader (MSO 350) is used for fingerprint identification for access control for FIPS 201. Install the MSO 350 driver: 1) The driver can be found on the Supp...
  9. How to display Badge Status in ''Invalid Badge'' events in Alarm Monitoring

    How to enable the display of the Badge Status text for "Invalid Badge" events in Alarm Monitoring Procedure Steps To enable the display of badge status text in "Invalid Badge" events in Alarm Monitoring: 1) Start System Administration. 2) F...
  10. How to Set Up Dynamic Elevator Control

    How to set up dynamic elevator control Procedure Steps 1) Create individual elevator control levels, each including only one floor at a time. Assign the Always timezone to these elevator control levels. 2) Once each elevator control level ...